- No show will charge 25% of original appointment to rebook
- New clients may be subject to a 50% deposit
- Must call at least 24 hours in advance to cancel or reschedule
Red Chair Salon does not refund service fees in as much as the service has been rendered. However, if a guest is unhappy with their service, we do request the opportunity to redo the service for them to their satisfaction. The guest may see the same stylist or request a new stylist. Red Chair Salon stands behind the professionalism and talent of all our stylists, but understands from time to time different personalities and levels of education make better matches than others.
If a guest is unhappy with their haircut or color service, they have one week, from the date of their original service, to return to our salon for a No Charge corrective service. If the guest is returning because they have decided they do not like the cut our color they chose, the service will not be free of charge.
Children in Salon
As a community focused salon, Red Chair Salon welcomes families and children. Please remember, however, our salon is not a child proof environment. Many chemicals, hot tools and sharp objects are being used at all times, in addition to being next to a very dangerous and busy road. To ensure the safety of the children and guests; Please no children in the stylist room, unless the child is scheduled for an appointment. If a parent brings a child, during the parent’s reserved service time, and the child is left unattended or is causing the service to exceed scheduled time, the service will need to be rescheduled at a later time when the child is not present. The liability is too great for Red Chair Salon to assume responsibility for children that are unattended. We aim to keep Red Chair Salon environment as relaxing as possible for our guests, so please keep this in mind if your children must accompany your visit.
Product refunds and exchanges
All sales are final. No refunds or exchanges.
Lost or Forgotten Items
Red Chair Salon is not responsible for items lost or forgotten during your appointment with us. We ask that clients keep up with their personal belongings, and in case of left items, we will keep the items for 2 weeks. If not claimed, the items will be donated to the charity of our choice.